Refund and Cancellation Policy

Effective Date: August 30, 2026

Heatfix Brooklyn LLC is committed to providing dependable services and quality products. Please review this policy before purchasing a product or booking a service.

Service Appointments

Customers may cancel or reschedule a service appointment by contacting us at least 24 hours before the scheduled arrival time.

Cancellations made with less than 24 hours’ notice may result in the loss of the appointment deposit or a cancellation fee.

If our technician has already arrived at the service location, the diagnosis or service-call fee is nonrefundable.

Diagnosis Fees

Our standard appliance diagnosis fee is $80, unless a different price is stated at booking.

The diagnosis fee covers the technician’s travel, time, inspection, and professional assessment. Once the technician has arrived or completed the inspection, this fee is nonrefundable—even if the customer chooses not to proceed with the recommended repair.

Repair Services

Before beginning a repair, we will explain the recommended work and provide the estimated cost.

Payments for completed labor are nonrefundable. If a problem covered by our workmanship guarantee occurs, customers must contact us promptly and allow Heatfix Brooklyn LLC a reasonable opportunity to inspect and correct the issue.

Our guarantee does not cover:

• New or unrelated problems

• Customer misuse, neglect, or accidental damage

• Pre-existing conditions not included in the original repair

• Parts supplied by the customer

• Work altered by another technician or company

• Additional component failures occurring after the original repair

Deposits and Special-Order Parts

Deposits become nonrefundable once materials or parts have been purchased, ordered, prepared, or allocated to the customer’s job.

Special-order, electrical, electronic, gas-control, opened, installed, or used parts cannot be returned unless they are confirmed defective and are eligible under the manufacturer’s or supplier’s warranty.

If Heatfix Brooklyn LLC cancels a job before work begins and no materials have been purchased, the customer will receive a refund of the applicable deposit.

Used Appliances

Customers should inspect used appliances upon delivery or pickup.

Heatfix Brooklyn LLC provides a 90-day limited warranty on qualifying used appliances unless the product listing, receipt, or invoice states otherwise. This warranty covers eligible functional defects under normal residential use.

The warranty does not cover:

• Cosmetic scratches, dents, rust, discoloration, or normal wear disclosed before purchase

• Improper installation or incorrect electrical, gas, water, or ventilation connections

• Damage caused during customer transportation

• Misuse, overloading, neglect, pests, water damage, power surges, or unauthorized repairs

• Problems caused by the customer’s property, utilities, plumbing, electrical supply, or gas supply

The customer must notify us promptly of a warranty concern and allow us to inspect the appliance. Depending on the circumstances, Heatfix Brooklyn LLC may repair the appliance, provide a comparable replacement, issue store credit, or approve a refund.

Delivery and Installation

Delivery and installation charges are nonrefundable once the service has been completed.

Additional charges may apply when delivery conditions were not disclosed in advance, including stairs, narrow entrances, long carrying distances, appliance removal, disconnected utilities, unsafe conditions, or the need for additional workers.

Customers are responsible for confirming appliance dimensions, doorway clearance, utility connections, and building access before delivery.

If delivery cannot be completed because of incorrect measurements, unavailable access, missing connections, an absent customer, or unsafe conditions, a second delivery fee may be required.

Customer-Supplied Products or Parts

Heatfix Brooklyn LLC is not responsible for the quality, compatibility, missing components, defects, or failure of products and parts supplied by the customer.

Labor charges remain payable when a customer-supplied item cannot be installed because it is incorrect, defective, incomplete, incompatible, or unsafe.

Gift Cards and Service Certificates

Gift cards and service certificates are nonrefundable and cannot be exchanged for cash, except where required by law.

They may only be used toward eligible Heatfix Brooklyn LLC products or services and remain subject to any expiration date, service area, appointment availability, and other conditions shown on the card or product listing.

Lost, stolen, copied, altered, or unauthorized gift cards may not be replaced.

Shopify Product Orders

To request cancellation of an online product order, contact us as soon as possible.

An order may be cancelled for a full refund if it has not been prepared, dispatched, delivered, installed, customized, or specially ordered. Once processing or delivery has begun, related costs may be deducted from any approved refund.

Products returned without prior authorization may be refused. Approved returns must be in the condition in which they were received and include all applicable parts, accessories, and documentation.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times depend on the bank, card issuer, or payment provider and may take approximately 5–10 business days after approval.

Shipping, delivery, installation, diagnosis, completed labor, and special-order expenses are not refundable unless the refund is caused by an error made by Heatfix Brooklyn LLC.

How to Request a Cancellation or Refund

Please contact us with your name, telephone number, order or invoice number, service address, and reason for the request.

Heatfix Brooklyn LLC
Phone: 929-642-7270 / 929-712-4600
Email: heatfix36@gmail.com
Website: www.heatfixbklyn.org
Service Area: Queens and Brooklyn, New York

Heatfix Brooklyn LLC reserves the right to review each request individually. Nothing in this policy limits any rights customers may have under applicable New York or federal consumer-protection laws.