Refund policy

Return and Refund Policy

Last updated: August 25, 2026

Thank you for purchasing from Heatfix Brooklyn LLC. Because we sell service appointments, used appliances and physical products, return and refund eligibility depends on the type of purchase.

Service Appointments

This section covers diagnosis, cleaning, maintenance, installation, assembly, handyman and repair-service bookings.

Cancellations and Rescheduling

Cancel or reschedule at least 24 hours before the scheduled appointment to receive a full refund or transfer your payment to another available date.
Cancellations made less than 24 hours before the appointment may be subject to an $80 cancellation fee.
Customers who are unavailable when our technician arrives or who do not provide access to the property may be charged an $80 missed-appointment fee.
If Heatfix Brooklyn LLC cancels an appointment and cannot provide a suitable alternative date, the customer may receive a full refund.

Completed Services

Service charges are non-refundable after the technician has arrived and performed the purchased inspection, diagnosis, cleaning, maintenance or labor.

Payment for a diagnosis covers the technician’s time, travel and professional assessment. It does not guarantee that the appliance or property issue can be repaired.

If you believe the purchased service was not completed as described, contact us within 48 hours. We will review the matter and may return to correct an eligible service issue at no additional labor charge.

Refunds are not provided because a customer decides not to proceed with a recommended repair or because replacement parts are unavailable, discontinued or require a separate purchase.

Repair Parts and Special Orders

Parts purchased specifically for a customer’s appliance, repair or project are non-returnable after they have been installed, used or specially ordered, except when the part is defective or Heatfix supplied the wrong item.

Manufacturer warranties may apply to certain new replacement parts.

Physical Products and DIY Kits

Eligible unused physical products may be returned within 14 days of delivery or pickup.

To qualify for a return, the product must be:

Unused and uninstalled
In its original packaging
Complete with all accessories, instructions and components
Accompanied by proof of purchase

Customers must contact Heatfix Brooklyn LLC before returning an item. Unauthorized returns may not be accepted.

Customers are responsible for return transportation or shipping costs unless the item was incorrect, damaged upon delivery or materially different from its description.

Original delivery, installation and pickup fees are non-refundable after those services have been completed.

Used Appliances

Used stoves, refrigerators, washers, dryers and other used appliances are sold in the condition described in the product listing or sales invoice.

Because these are used appliances, ordinary cosmetic wear—including scratches, dents, discoloration or other disclosed imperfections—is not considered a defect.

Used-appliance sales are final after delivery or pickup, except when:

The appliance delivered is different from the appliance ordered;
The appliance is materially different from its written description; or
A covered mechanical problem occurs during the applicable written warranty period.

Heatfix used appliances generally include a 90-day limited repair warranty, unless a different warranty period or “AS-IS” condition is clearly stated on the product listing or invoice.

Customers must notify Heatfix promptly of a covered problem and allow Heatfix a reasonable opportunity to inspect and repair the appliance. The warranty does not cover misuse, improper installation by another party, pest damage, power surges, plumbing or electrical problems, accidental damage, unauthorized repairs or relocation damage.

Delivery and installation charges are non-refundable once completed unless otherwise required by law.

Damaged or Incorrect Products

Please inspect physical products and appliances at delivery or pickup.

Contact us as soon as possible if an item is damaged, incorrect, incomplete or materially different from its description. Include your order number, a description of the problem and clear photographs or video when available.

Do not discard, alter, install or repair the item before contacting us.

Non-Returnable Items

The following are final sale unless defective, incorrectly supplied or otherwise required by law:

Completed services and diagnosis visits
Installed or used replacement parts
Special-order and custom-cut materials
Personalized or custom-made products
Used appliances marked “AS-IS” or “Final Sale”
Gift cards
Downloadable or digital products
Consumable or opened cleaning supplies
Completed delivery, installation, pickup or disposal services

Project Deposits

Deposits for repair, construction or custom projects are applied toward scheduling, planning, labor reservation, materials and special orders.

Before work or purchasing begins, cancellation eligibility will follow the written estimate or contract. Once materials have been ordered, labor has been performed or project costs have been incurred, those amounts are non-refundable. Any remaining refundable balance will be calculated and disclosed to the customer.

Rentals and Subscriptions

Appliance rentals, service subscriptions and membership plans are governed by the cancellation, damage and refund terms shown in the applicable rental or subscription agreement.

Past rental periods and services already provided are non-refundable.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Any clearly disclosed return transportation, restocking, cancellation or missed-appointment fee may be deducted from the refund.